This Privacy Policy explains how Live To Ride Unipessoal LDA collects, uses, and protects users’ personal data when they visit the website, create an account, place an order, or contact us.
Live To Ride Unipessoal LDA is committed to processing personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.
1. Data Controller
Company: Live To Ride Unipessoal LDA
Country: Portugal
Contact email: ltr.servicetech@gmail.com
LTR Service Tech is the entity responsible for processing personal data collected through this website.
2. Personal Data Collected
2.1 Account and Order Data
We may collect and process the following personal data:
- First and last name
- Username
- Email address
- Billing and shipping address
- Phone number (when provided)
- Order history
2.2 Payment Data
Payments made on the website are securely processed by third-party payment service providers.
LTR Service Tech does not store full payment card details.
Payment providers used may include:
- Stripe / WooCommerce Payments
- PayPal, when selected by the user
These providers process personal data in accordance with their own privacy policies.
2.3 Technical Data
During the use of the website, technical data may be collected, such as:
- IP address
- Browser and device type
- Technical access information
- Cookies and usage data
These data are used for security purposes, website functionality, and statistical analysis when applicable.
3. Purpose of Data Processing
Personal data are processed for the following purposes:
- Processing purchase requests, issuing quotations, and managing confirmed orders
- Creating and managing customer accounts
- Payment management and invoicing
- Providing customer support
- Compliance with legal, tax, and accounting obligations
- Ensuring the security and proper functioning of the website
- Statistical analysis of website usage, when consent is given
4. Legal Basis for Processing (GDPR)
The processing of personal data is based on the following legal grounds:
- Execution of pre-contractual measures at the request of the data subject (quotations) and execution of a contract after payment confirmation
- Compliance with legal obligations
- Legitimate interest (website security and service improvement)
- User consent, when applicable (particularly for analytical cookies)
No data processing is carried out for marketing or personalized advertising purposes unless activated in the future with explicit consent.
5. Data Retention
Personal data are retained only for the period necessary to fulfill the purposes for which they were collected, including legal and accounting obligations.
Data associated with customer accounts may be retained while the account remains active or as required by law.
6. Sharing Data with Third Parties
Personal data may be shared only when necessary with:
- Payment service providers
including Stripe (WooCommerce Payments) - Transport and logistics providers
- Website hosting and technical service providers
- Security and abuse protection services (e.g., Google reCAPTCHA, Cloudflare)
All third parties are required to comply with applicable data protection legislation.
7. International Data Transfers
Some service providers may process data outside the European Union.
In such cases, appropriate safeguards are applied, such as standard contractual clauses or other mechanisms provided under the GDPR.
8. Cookies
This website uses strictly necessary, functional, and analytical cookies according to the user’s preferences.
Detailed information about the use of cookies is available in the Cookie Policy.
9. Users’ Rights (GDPR)
Under the GDPR, users have the right to:
- Access their personal data
- Rectify inaccurate data
- Request erasure of data when applicable
- Restrict processing
- Data portability
- Object to processing
Requests may be made through the contact email provided below.
10. Account Management
Customers may access, update, or request the deletion of their personal data through their user account or by contacting LTR Service Tech Unip LDA.
Data deletion may be subject to legal retention obligations.
11. Data Security
LTR Service Tech implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure.
12. Data of Minors
This website is not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.
13. Changes to this Privacy Policy
LTR Service Tech reserves the right to modify this Privacy Policy at any time.
The updated version will be published on this page.
14. Contact and Complaints
For any question or request related to personal data, please contact:
Email: ltr.servicetech@gmail.com
Users also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).
15. Last Update
Last update: 26/02/2026