This Refund and Returns Policy explains the conditions under which products may be returned and refunds issued by Live To Ride Unipessoal LDA.
1. Scope of the Policy
This policy applies to:
- Physical products requested through the website and confirmed after acceptance of the quotation and payment.
- Services provided based on a quotation, subject to specific conditions.
Different rules may apply to consumers (B2C) and professional clients (B2B).
2. Right of Withdrawal – Consumers (B2C – European Union)
According to European consumer protection legislation, consumers have the right to withdraw from the contract within 14 days from the date of receipt of the product, without providing any reason.
To exercise the right of withdrawal, the customer must notify Live To Ride Unipessoal LDA in writing (by email) within the 14-day period.
The right of withdrawal applies only after the definitive conclusion of the contract, that is, after acceptance of the quotation and confirmation of the corresponding payment.
3. Conditions for Product Returns
Returned products must:
- Be unused
- Be in perfect condition
- Be returned in the original packaging
- Include all accessories and documentation
Products showing signs of use, damage, or incomplete returns may be refused or subject to a partial refund.
4. Return Procedure
To initiate a return, the customer must contact Live To Ride Unipessoal LDA by email and provide:
- Confirmed order number
- Product reference
- Reason for the return
Return instructions will be provided after the request has been validated.
5. Return Shipping Costs
Unless otherwise stated, return shipping costs are the responsibility of the customer.
Shipping costs paid at the time of purchase are non-refundable.
6. Refund Conditions
After receiving and inspecting the returned product, Live To Ride Unipessoal LDA will notify the customer of the approval or rejection of the refund.
Approved refunds will be processed within 14 days, using the same payment method as the original transaction.
7. Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse
- Incomplete returns
- Products returned after the legal withdrawal period
8. Services Provided Based on a Quotation
Services provided by Live To Ride Unipessoal LDA, including maintenance services, lubrication, and repair of electronic components, are supplied exclusively based on a quotation.
Once the quotation has been accepted and the service has started, the right of withdrawal no longer applies.
The cancellation conditions applicable to services are specified in the accepted quotation.
9. Professional Clients (B2B)
For professional clients (B2B), the right of withdrawal does not apply unless expressly agreed in writing.
Refunds, cancellations, and returns for B2B clients are governed by the specific conditions agreed upon in the quotation or contract.
10. Damaged or Incorrect Products
If a product is received damaged or incorrect, the customer must notify Live To Ride Unipessoal LDA within 48 hours after delivery, whenever possible with photographic evidence.
In such cases, replacement or refund will be handled in accordance with applicable Portuguese and European legislation.
11. International Orders
For international orders outside the European Union, customs duties, taxes, and import fees are non-refundable and remain the responsibility of the customer.
12. Contact
For any questions regarding returns or refunds, customers may contact:
Email: ltr.servicetech@gmail.com
Company: Live To Ride Unipessoal LDA
13. Changes to this Policy
Live To Ride Unipessoal LDA reserves the right to modify this Refund and Returns Policy at any time.
The applicable version is the one published on the website at the date of payment confirmation.
14. Last Update
Last update: 26/02/2026